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Getting Started
Initial Inquiry
Potential clients can easily request information about our mystery shop programs through our online form, email, or phone.
Consultation
Upon receiving the inquiry, our dedicated expert team promptly reaches out to schedule a consultation. During this consultation, we discuss the client’s specific needs, objectives, and any unique requirements they may have.
Approval and Agreement
Once the customer reviews and approves the proposal, we finalize the program parameters. This step ensures that both parties are aligned on the program’s objectives and deliverables.
Customized Proposal
Based on the consultation, we develop a customized proposal tailored to the customer’s business goals. This proposal outlines the scope of the mystery shopping program, including the evaluation criteria, reporting methods, and timelines.
Program Implementation
Our team of expert evaluators conducts the mystery shops according to the agreed-upon criteria and schedule.
Data Collection and Analysis
During the mystery shopping visits, our evaluators collect detailed data on customer service delivery, sales execution, and other key performance indicators. This data is then analyzed to provide actionable insights.
Reporting
We compile the findings into comprehensive reports that highlight strengths, areas for improvement, and actionable recommendations. These reports are delivered to the customer in a timely manner, ensuring they have the information needed to make informed decisions.
Follow Up and Support
After delivering the reports, our team provides ongoing support. Through an ongoing, structured mystery shopping schedule, we reinforce customer service standards and provide regular, continuous feedback for ongoing improvement. We are committed to helping our clients implement the recommendations and achieve their business goals.