Customer Service Management

Customer Service Assessments


Customer Service Assessments

On-Line Training

Competition Analysis

Employee Satisfaction Surveys

Merchandising Compliance Assessments


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Call us 780-448-1654 or Email at: [email protected]

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Advertising and marketing campaigns are major expenditures for businesses. Investments to attract and motivate customers are enormous, yet resulting purchases are often more dependent on the quality of the service experienced at the consumer level. Careful management of this customer service interaction is a vital part of any successful business.

As part of a business’s continuing efforts to consistently provide top quality customer service, Frontline Shoppers’ Customer Service Assessments (Mystery Shopper) Program offers an objective approach to provide constructive feedback to both front-line personnel as well as management to improve customer service performance.


Frontline Shoppers Inc. has developed its Frontline Research on-line reporting system utilizing the latest in technology to provide a timely, flexible, and informative management tool to effectively monitor service delivery.

Frontline Research on-line reporting system offers: