In most businesses front-line personnel are in contact with hundreds of customers in many different situations. Customers develop opinions of an organization largely based on the actions and attitudes of front-line personnel. Customer interactions with an organization, no matter how large or small, greatly influence a customer's level of satisfaction and loyalty. Given the above, effectively training front-line personnel is critical to the success of any organization. Organizations are searching for new and innovative ways to increase training effectiveness, while managing budgets and resources. Utilizing the latest in technology Frontline Shoppers Inc. has developed its Frontline Learning on-line training system to provide a practical, effective and innovative alternative to traditional training initiatives.
BENEFITS TO YOUR BUSINESS
- Enables timely delivery of training throughout the organization.
- Provides flexibility to easily update course content to communicate current issues throughout the organization.
- Significantly reduces cost requirements associated with traditional training methods.
Our revolutionary Frontline Learning on-line training system enables any organization to integrate technology to enhance their existing training delivery.
Frontline Learning on-line training system has the ability to:
- Provide full multimedia including graphics, audio and video with user friendly layouts.
- Interactive learning and follow up testing modules to assess whether training objectives have been met.
- Accessible to staff located anywhere in the world 24 hours a day 7 days a week.
- Password protection allowing access exclusively to your organization.
- Management tools to monitor course completion and comprehension.
- Convert existing training materials to a customized on-line training course specifically for your organization. Course material can include a variety of topics including sales and customer service, product knowledge, company policy and orientation, etc.